Shippings And Returns
All orders are sent via standard post priced at $13.95 or express post priced at $16.95, however during busy periods like christmas, delays can occur with aus post.
Any course including bed, stool and moon light requires a specialised courier, a $150 shipping fee applies. please note if you in a more rural area additional fees may be payable.
Domestic & International Shipping is provided by AUS POST. All Australian orders are sent via standard postage or express postage, generally customers within metro areas receive within 1-12 days. Australia Post offer track your item here - https://auspost.com.au/mypost/track/#/search
We are not responsible for any additional customs charges or fees once your order has left our warehouse. Customs charges and fees are the sole responsibility of the purchaser depending where you are located in the world. If you are unfamiliar with customs fees and charges, please speak to your local postal or customs office for more information.
You will receive an email confirmation with a tracking number when Lash Prodigy has shipped your order. To ensure your parcel arrives safely to you, each order requires your signature upon delivery. It is the purchaser's responsibility to provide an accurate address and contact information. Please ensure you have items delivered to a location where you will be able to sign for the package, otherwise it will be sent to your local post office.
Please inspect your package immediately upon delivery. If you believe that an item is damaged, please notify us at email@example.com within 24 hours of receiving and inspecting the order. We pride ourselves with our packing process and ensure we protect your products with the best and safest packaging that is also eco friendly and biodegradable. Lash Prodigy reserves the right to either replace the item or offer an in-store credit towards other products. We do not offer refunds. No return will be accepted without prior authorisation from our head office. Please email firstname.lastname@example.org if any of the above applies to your received order.
WE DO NOT OFFER REFUNDS OR EXCHANGES FOR PRICE COMPARISON OR CHANGE OF MIND
No credits, refunds or exchanges are honoured with any online course or ebook.
No credits, refunds or exchanges for any orders made with discount codes, special offers or promotions this includes student discount codes.
All sales are final.